THE AUTO ADVOCATES STANDARD
Earn trust.
Don’t buy it.
We want dealership recognition to mean something. It starts with documented behavior, transparent criteria and a buyer’s experience that matches the written deal.
Clear written pricing
Itemized selling price, taxes, fees, optional products and incentive conditions. We look for consistency from the first offer to the final paperwork.
Real availability
A specific vehicle, current availability and clear expiration or hold terms. A listing alone is not confirmation that a vehicle can be purchased.
Respect for the buyer
No pressure to accept optional products or a different deal. Buyer contact information is shared only through the agreed process.
Responsive participation
A timely yes or no to assigned requests. A no-match response is useful; silence leaves buyers waiting.
Follow-through
Documented changes, clear handoffs and timely resolution when a quote or purchase does not go as agreed.
Evidence before recognition.
- Review written quotes, response records, final terms and documented buyer feedback.
- Separate first-hand case evidence from unverified reports.
- Show the review date, evidence period and limits with any future evaluation.
- Give the dealership an opportunity to correct factual errors or respond.
- Revisit recognition when material new evidence appears.
Free participation does not purchase placement, a rating or a favorable review. Any relevant dealer relationship or referral compensation must be disclosed. Our paid buyer-advocacy work is scoped around the buyer’s needs.
Simple participation rules.
Reply yes or no to an assigned request before it expires. Three unanswered expired requests since the last participation review pause new invitations. Dealers can request reactivation when they are ready to respond. This response policy controls network participation; it is not a dealership quality score.